Refund and Returns Policy

Refund and Return Policy

Thank you for shopping at GardaPack. We strive to ensure your complete satisfaction with every purchase. Please read our refund and return policy carefully to understand your rights and options.

Returns

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Products must be unused, in their original condition, and with all original packaging, accessories, and manuals included.
• Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

• Used or damaged vacuum seal machines due to user mishandling.
• Custom orders or personalized items.
• Consumables like vacuum sealer bags, unless defective or damaged upon receipt.

How to Initiate a Return

• Contact our Customer Service team at infp@gardapack.com or call (424) 209-9076.
• Provide your order number, details of the item you wish to return, and the reason for the return.
• We will provide a return authorization number (RMA) and instructions for shipping the product back to us.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
• Use a trackable shipping method to ensure the safe return of your product. We are not responsible for lost or damaged returns.

Refunds

Refund Eligibility

• Refunds will be issued after we receive and inspect the returned item to ensure it meets our return criteria.
• If approved, refunds will be processed to the original payment method within 7-10 business days.

Partial Refunds

• A partial refund may be issued for items that are returned with missing parts or not in their original condition.

Non-Refundable Fees

• Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

1. We accept exchanges for defective or damaged items within 30 days of receipt.
2. To initiate an exchange, please follow the same steps outlined for returns. Once we receive the defective item, we will ship the replacement to you free of charge.

Defective or Damaged Items

1. Inspect your order upon receipt and contact us immediately if there are any issues.
2. Provide photos or videos of the defect or damage to help us process your request promptly.

Cancellation Policy

1. Orders can be canceled within 24 hours of placement for a full refund.
2. If the order has already been shipped, the cancellation will be treated as a return, and shipping costs will apply.

For any questions or concerns, please contact us at:

• Email: info@gardapack.com
• Phone: (424) 209-9076

We appreciate your business and are committed to ensuring your satisfaction!